FAQs

Please send an e-mail to [email protected]  within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

You will receive an email with tracking details when your order has been processed and shipped.

Tracking for internationally shipped packages may take 2-3 weeks to update. Local post-processing can be slow sometimes. If your package gets lost/seized/damaged, we would happily send a replacement free of charge or issue a refund.

If your package shows delivered, please wait 24-48 hours as this is a common USPS software issue.

We provide a delivery guarantee, if your package gets confiscated, you can request a refund or for your package to be reshipped free of charge.

Please note that the customs process can take up to 30 days.

Reach out to us with photographic evidence so that we can offer a refund or reship your product.